- Fri Dec 12, 2025 3:55 am#11117
Preparation Guide for the Position of টেলি‑পরামর্শক (কল সেন্টার) – মহিলা
Hypertension and Research Center, Rangpur
1. Understand the Job Requirements
- Gender: Female (F)
- Age: ≤ 32 years
- Education: Bachelor’s degree or Honors from any recognized university/college; current students are also eligible.
- Experience: Minimum 6 months of telephone call handling or customer‑care service (preferred).
- Skills needed:
• Neat and legible handwriting, clear spoken Bengali and English.
• Proficiency in computer office applications, especially typing in Bangla and English.
• Good command of internet browsing.
• Ability to speak politely, fluently and confidently on the phone.
• Working knowledge of Google Sheets / MS Excel.
2. Application Timeline
- Application window: 4 December 2025 – 23 December 2025 (midnight).
- Online submission must be done through the centre’s website: www.htncr.org → Career → “Apply”. Direct link: https://www.htncr.org/p/niyog-bijngpti.
- After submitting the online form, keep a copy of the confirmation email (if any) for your records.
3. Documents to Prepare (originals and copies)
- Two recent passport‑size photographs (color, front view).
- All academic certificates and transcripts (including provisional if you are a student).
- National ID (NID) card copy.
- Experience certificates or letters from previous employers (if any).
- Any other relevant certificates (e.g., computer/typing courses).
4. Resume / CV
- Length: One page (maximum two pages if you have substantial experience).
- Include: personal details, educational background, work experience (focus on call‑center or customer‑service roles), key skills (typing speed, computer applications, language proficiency), and a brief personal statement explaining why you wish to join the Hypertension and Research Center.
- Use a clean, professional layout; avoid decorative fonts and colors.
5. Cover Letter (Optional but Recommended)
- Address it to the hiring committee, mention the job title and reference date.
- Highlight your relevant experience, especially any phone‑handling duties, and demonstrate your motivation to contribute to a health‑service organization.
- Keep it concise (150–200 words).
6. Skill Refresh Before the Tests (26‑28 December 2025)
a. Phone Etiquette
- Practice speaking clearly, with appropriate tone and pace.
- Record yourself answering common queries (e.g., “How can I help you?”) and listen for any mumbling or filler words.
- Role‑play with a friend or family member acting as a patient or caller.
b. Typing
- Aim for at least 35 words per minute in both Bangla and English.
- Use free online typing tools (e.g., keybr.com, typing.com) for daily 15‑minute drills.
c. Excel / Google Sheet
- Review basic functions: data entry, sorting, filtering, simple formulas (SUM, AVERAGE), and creating a basic table.
- Practice formatting cells, adjusting column widths, and printing a sheet.
d. Computer & Internet
- Ensure you can browse quickly, open multiple tabs, and download/upload files without assistance.
7. Written Test Preparation
- The written component may include general knowledge, basic mathematics, and language (Bengali/English) questions.
- Review:
• Current affairs of Bangladesh (especially health‑related news).
• Basic arithmetic (percentages, simple calculations).
• Grammar rules for both languages.
8. Practical Test (If Applicable)
- May involve a simulated phone call or a typing exercise.
- For the call simulation: be ready to listen carefully, note down the caller’s problem, and respond with correct information or appropriate next steps.
- For typing: keep your posture correct, type without looking at the keyboard, and maintain speed and accuracy.
9. Oral Interview Tips
- Arrive at the conference hall (5th floor, Rangpur Sadar) at least 15 minutes early.
- Dress modestly and professionally (e.g., plain shirt with trousers or a simple sari).
- Bring all required documents (photographs, certificates, NID, experience letters).
- Prepare answers for common interview questions:
• “Why do you want to work here?”
• “Describe a difficult customer you dealt with and how you handled the situation.”
• “How would you manage a high volume of calls?”
- Emphasize your willingness to stay for at least three years, as required.
10. Post‑Selection
- Salary and other benefits are negotiable; be ready to discuss expected remuneration after receiving the job offer.
- Confirm the start date, work schedule (part‑time office work), and any training requirements.
11. Contact for Queries
- Phone: 01894‑734103 (Anwar Hossain, CEO/Recruitment Committee)
- Phone (alternate): 0258‑8‑81036
12. Final Checklist Before the Test Day
- [ ] Online application submitted and confirmation saved.
- [ ] Printed copies of all certificates, NID, photos, and experience letters.
- [ ] Resume and (optional) cover letter printed on clean paper.
- [ ] Practice phone calls, typing, and Excel for at least one hour each day during the week leading up to 26 December.
- [ ] Set an alarm for the test day and plan the route to the conference hall.
Good luck with your application and the selection process!
Hypertension and Research Center, Rangpur
1. Understand the Job Requirements
- Gender: Female (F)
- Age: ≤ 32 years
- Education: Bachelor’s degree or Honors from any recognized university/college; current students are also eligible.
- Experience: Minimum 6 months of telephone call handling or customer‑care service (preferred).
- Skills needed:
• Neat and legible handwriting, clear spoken Bengali and English.
• Proficiency in computer office applications, especially typing in Bangla and English.
• Good command of internet browsing.
• Ability to speak politely, fluently and confidently on the phone.
• Working knowledge of Google Sheets / MS Excel.
2. Application Timeline
- Application window: 4 December 2025 – 23 December 2025 (midnight).
- Online submission must be done through the centre’s website: www.htncr.org → Career → “Apply”. Direct link: https://www.htncr.org/p/niyog-bijngpti.
- After submitting the online form, keep a copy of the confirmation email (if any) for your records.
3. Documents to Prepare (originals and copies)
- Two recent passport‑size photographs (color, front view).
- All academic certificates and transcripts (including provisional if you are a student).
- National ID (NID) card copy.
- Experience certificates or letters from previous employers (if any).
- Any other relevant certificates (e.g., computer/typing courses).
4. Resume / CV
- Length: One page (maximum two pages if you have substantial experience).
- Include: personal details, educational background, work experience (focus on call‑center or customer‑service roles), key skills (typing speed, computer applications, language proficiency), and a brief personal statement explaining why you wish to join the Hypertension and Research Center.
- Use a clean, professional layout; avoid decorative fonts and colors.
5. Cover Letter (Optional but Recommended)
- Address it to the hiring committee, mention the job title and reference date.
- Highlight your relevant experience, especially any phone‑handling duties, and demonstrate your motivation to contribute to a health‑service organization.
- Keep it concise (150–200 words).
6. Skill Refresh Before the Tests (26‑28 December 2025)
a. Phone Etiquette
- Practice speaking clearly, with appropriate tone and pace.
- Record yourself answering common queries (e.g., “How can I help you?”) and listen for any mumbling or filler words.
- Role‑play with a friend or family member acting as a patient or caller.
b. Typing
- Aim for at least 35 words per minute in both Bangla and English.
- Use free online typing tools (e.g., keybr.com, typing.com) for daily 15‑minute drills.
c. Excel / Google Sheet
- Review basic functions: data entry, sorting, filtering, simple formulas (SUM, AVERAGE), and creating a basic table.
- Practice formatting cells, adjusting column widths, and printing a sheet.
d. Computer & Internet
- Ensure you can browse quickly, open multiple tabs, and download/upload files without assistance.
7. Written Test Preparation
- The written component may include general knowledge, basic mathematics, and language (Bengali/English) questions.
- Review:
• Current affairs of Bangladesh (especially health‑related news).
• Basic arithmetic (percentages, simple calculations).
• Grammar rules for both languages.
8. Practical Test (If Applicable)
- May involve a simulated phone call or a typing exercise.
- For the call simulation: be ready to listen carefully, note down the caller’s problem, and respond with correct information or appropriate next steps.
- For typing: keep your posture correct, type without looking at the keyboard, and maintain speed and accuracy.
9. Oral Interview Tips
- Arrive at the conference hall (5th floor, Rangpur Sadar) at least 15 minutes early.
- Dress modestly and professionally (e.g., plain shirt with trousers or a simple sari).
- Bring all required documents (photographs, certificates, NID, experience letters).
- Prepare answers for common interview questions:
• “Why do you want to work here?”
• “Describe a difficult customer you dealt with and how you handled the situation.”
• “How would you manage a high volume of calls?”
- Emphasize your willingness to stay for at least three years, as required.
10. Post‑Selection
- Salary and other benefits are negotiable; be ready to discuss expected remuneration after receiving the job offer.
- Confirm the start date, work schedule (part‑time office work), and any training requirements.
11. Contact for Queries
- Phone: 01894‑734103 (Anwar Hossain, CEO/Recruitment Committee)
- Phone (alternate): 0258‑8‑81036
12. Final Checklist Before the Test Day
- [ ] Online application submitted and confirmation saved.
- [ ] Printed copies of all certificates, NID, photos, and experience letters.
- [ ] Resume and (optional) cover letter printed on clean paper.
- [ ] Practice phone calls, typing, and Excel for at least one hour each day during the week leading up to 26 December.
- [ ] Set an alarm for the test day and plan the route to the conference hall.
Good luck with your application and the selection process!
