- Mon Dec 15, 2025 2:49 am#11968
PREPARATION GUIDE FOR CALL CENTER AGENT POSITION – MY OUTSOURCING LTD.
1. UNDERSTAND THE ROLE
• Full‑time office‑based position in Banani, Dhaka.
• 20 vacancies, age limit 18‑30 years.
• Shift work: roaster duty, night and late‑evening shifts may be required.
• Daily KPI targets, reporting in Excel, and possible involvement in social‑media activities.
2. ACADEMIC AND EXPERIENCE REQUIREMENTS
• Minimum: Bachelor’s degree in any discipline.
• Experience: 1‑2 years in call‑center, customer service, or related field. Freshers are also welcome – focus on transferable skills such as communication, problem solving and computer literacy.
3. KEY SKILLS TO HIGHLIGHT
– Excellent oral and written communication in Bangla and English with a clear accent.
– Active listening and customer‑service orientation.
– Analytical thinking and decision‑making ability.
– Proficiency in Microsoft Office, especially Excel (daily reporting).
– Basic typing speed (aim for 40+ wpm).
– Flexibility, adaptability, and willingness to work night shifts.
– Familiarity with social‑media platforms and basic digital marketing concepts (a plus).
– Team‑work attitude and ability to handle difficult situations calmly.
4. DOCUMENTS TO PREPARE
a) Updated CV (maximum two pages)
– Contact details (phone, email).
– Educational background with degree name, university and graduation year.
– Work experience: company name, role, dates, key responsibilities and achievements related to call handling, customer support, reporting or social‑media tasks.
– Skills section: list the above key skills, include any certifications (e.g., Microsoft Office, Call‑Center Training).
– Personal qualities: responsibility, self‑motivation, punctuality, ability to meet targets.
b) Recent passport‑size photograph (colored, white background).
c) Scanned copies of:
– Bachelor’s degree certificate / mark sheet.
– National ID or passport.
– Any relevant training certificates.
5. ONLINE APPLICATION STEPS
1. Visit the company’s online application portal (the URL will be provided in the job posting).
2. Create an account or log in with your email address.
3. Fill in personal information exactly as it appears on your ID documents.
4. Upload your CV and photograph (ensure file size is within limits, preferably PDF for CV and JPEG/PNG for photo).
5. Review all entries for spelling or formatting errors.
6. Submit the application and note the confirmation number or screenshot for reference.
6. PRE‑INTERVIEW PREPARATION
– Research MY Outsourcing Ltd.: services offered (inbound/outbound BPO), client base, recent news.
– Review common call‑center scenarios: handling angry callers, upselling, data entry accuracy, meeting call‑handling time targets.
– Practice answering typical interview questions:
* “Why do you want to work in a call centre?”
* “Describe a time you resolved a difficult customer issue.”
* “How do you manage stress during high‑call volume periods?”
* “What do you know about our company and the services we provide?”
– Prepare STAR (Situation, Task, Action, Result) stories that showcase communication, problem solving and teamwork.
– Refresh Excel skills: simple formulas, sorting, filtering, basic pivot tables – you may be asked to demonstrate reporting ability.
– If you have any experience with Facebook, Instagram or other platforms, be ready to discuss how you maintained or promoted a brand online.
7. DAY‑OF‑INTERVIEW CHECKLIST
• Dress smart‑casual (clean shirt, tidy trousers, minimal accessories).
• Bring printed copies of your CV, photo, degree certificate and ID.
• Arrive 10‑15 minutes early at House‑37, Flat‑A4, Road‑27, Block‑A, Banani, Dhaka.
• Bring a notebook and pen for note‑taking.
• Be prepared for a possible short written test (Excel or basic typing).
8. POST‑INTERVIEW FOLLOW‑UP
– Send a brief thank‑you email within 24 hours, reiterating your enthusiasm for the role and reminding them of your key strengths (communication, flexibility, Excel proficiency).
9. FINAL PREPARATION TIPS
• Sleep well the night before; be alert for possible night‑shift schedule discussions.
• Keep a bottle of water handy to stay hydrated during the interview.
• Practice speaking clearly in both Bangla and English, perhaps with a friend or using a voice recorder.
• Review the salary range (Tk. 10,000‑12,000 per month) and be ready to discuss expectations if asked.
By following these steps you will present a complete, professional profile that matches the requirements of MY Outsourcing Ltd. and increase your chances of securing one of the 20 call‑center agent positions. Good luck!
1. UNDERSTAND THE ROLE
• Full‑time office‑based position in Banani, Dhaka.
• 20 vacancies, age limit 18‑30 years.
• Shift work: roaster duty, night and late‑evening shifts may be required.
• Daily KPI targets, reporting in Excel, and possible involvement in social‑media activities.
2. ACADEMIC AND EXPERIENCE REQUIREMENTS
• Minimum: Bachelor’s degree in any discipline.
• Experience: 1‑2 years in call‑center, customer service, or related field. Freshers are also welcome – focus on transferable skills such as communication, problem solving and computer literacy.
3. KEY SKILLS TO HIGHLIGHT
– Excellent oral and written communication in Bangla and English with a clear accent.
– Active listening and customer‑service orientation.
– Analytical thinking and decision‑making ability.
– Proficiency in Microsoft Office, especially Excel (daily reporting).
– Basic typing speed (aim for 40+ wpm).
– Flexibility, adaptability, and willingness to work night shifts.
– Familiarity with social‑media platforms and basic digital marketing concepts (a plus).
– Team‑work attitude and ability to handle difficult situations calmly.
4. DOCUMENTS TO PREPARE
a) Updated CV (maximum two pages)
– Contact details (phone, email).
– Educational background with degree name, university and graduation year.
– Work experience: company name, role, dates, key responsibilities and achievements related to call handling, customer support, reporting or social‑media tasks.
– Skills section: list the above key skills, include any certifications (e.g., Microsoft Office, Call‑Center Training).
– Personal qualities: responsibility, self‑motivation, punctuality, ability to meet targets.
b) Recent passport‑size photograph (colored, white background).
c) Scanned copies of:
– Bachelor’s degree certificate / mark sheet.
– National ID or passport.
– Any relevant training certificates.
5. ONLINE APPLICATION STEPS
1. Visit the company’s online application portal (the URL will be provided in the job posting).
2. Create an account or log in with your email address.
3. Fill in personal information exactly as it appears on your ID documents.
4. Upload your CV and photograph (ensure file size is within limits, preferably PDF for CV and JPEG/PNG for photo).
5. Review all entries for spelling or formatting errors.
6. Submit the application and note the confirmation number or screenshot for reference.
6. PRE‑INTERVIEW PREPARATION
– Research MY Outsourcing Ltd.: services offered (inbound/outbound BPO), client base, recent news.
– Review common call‑center scenarios: handling angry callers, upselling, data entry accuracy, meeting call‑handling time targets.
– Practice answering typical interview questions:
* “Why do you want to work in a call centre?”
* “Describe a time you resolved a difficult customer issue.”
* “How do you manage stress during high‑call volume periods?”
* “What do you know about our company and the services we provide?”
– Prepare STAR (Situation, Task, Action, Result) stories that showcase communication, problem solving and teamwork.
– Refresh Excel skills: simple formulas, sorting, filtering, basic pivot tables – you may be asked to demonstrate reporting ability.
– If you have any experience with Facebook, Instagram or other platforms, be ready to discuss how you maintained or promoted a brand online.
7. DAY‑OF‑INTERVIEW CHECKLIST
• Dress smart‑casual (clean shirt, tidy trousers, minimal accessories).
• Bring printed copies of your CV, photo, degree certificate and ID.
• Arrive 10‑15 minutes early at House‑37, Flat‑A4, Road‑27, Block‑A, Banani, Dhaka.
• Bring a notebook and pen for note‑taking.
• Be prepared for a possible short written test (Excel or basic typing).
8. POST‑INTERVIEW FOLLOW‑UP
– Send a brief thank‑you email within 24 hours, reiterating your enthusiasm for the role and reminding them of your key strengths (communication, flexibility, Excel proficiency).
9. FINAL PREPARATION TIPS
• Sleep well the night before; be alert for possible night‑shift schedule discussions.
• Keep a bottle of water handy to stay hydrated during the interview.
• Practice speaking clearly in both Bangla and English, perhaps with a friend or using a voice recorder.
• Review the salary range (Tk. 10,000‑12,000 per month) and be ready to discuss expectations if asked.
By following these steps you will present a complete, professional profile that matches the requirements of MY Outsourcing Ltd. and increase your chances of securing one of the 20 call‑center agent positions. Good luck!
