- Tue Dec 16, 2025 8:18 am#12445
The role of Online Support Executive at Maxs Shoppers involves handling customer inquiries through Facebook, Messenger, and inbox in a professional and timely manner. You will manage orders, complaints, returns, and exchanges while ensuring customer satisfaction and maintaining service quality. Additionally, you need to create daily customer reports and update the team on their performance.
Key skills and competencies expected for this role include:
• Strong knowledge of beauty skincare products
• Excellent customer service and support skills
• Proficiency in social media management
Experience is crucial; candidates should have at least 2 years of experience, preferably in businesses related to cosmetics/toiletries/personal care or e-commerce. Local experience or working with NGOs/INGOs on compliance and field-based work would be beneficial.
Education, training, and certifications can be presented in a straightforward manner. Highlight your HSC qualifications and any relevant training you have received in customer service and beauty skincare.
For interview preparation:
1. Research Maxs Shoppers' business operations and their product range
2. Prepare examples of how you have handled customer inquiries or complaints in the past
3. Practice explaining your knowledge of beauty skincare products, especially those sold by Maxs Shoppers
4. Be ready to discuss your experience with e-commerce and customer service
Interview expectations in Bangladesh include being punctual and polite. Dress professionally but comfortably as interviews are often casual. Answer questions honestly and confidently, emphasizing your skills and experiences.
Documents you should have ready for the interview include:
• Updated resume highlighting relevant work experience
• Any certifications or training certificates
• Letters of recommendation if applicable
Professional behavior expected by Bangladeshi employers includes punctuality, a positive attitude, and a willingness to learn. Ensure you are fully prepared for your interview by practicing your responses and reviewing the job description.
Before finalizing your application:
- Double-check that all details in your resume match what is required
- Confirm any relevant experience or training you have completed
- Make sure you understand the company’s mission and values
Stay organized, be ready to answer questions about your past experiences, and express enthusiasm for working at Maxs Shoppers. Good luck with your application!
Key skills and competencies expected for this role include:
• Strong knowledge of beauty skincare products
• Excellent customer service and support skills
• Proficiency in social media management
Experience is crucial; candidates should have at least 2 years of experience, preferably in businesses related to cosmetics/toiletries/personal care or e-commerce. Local experience or working with NGOs/INGOs on compliance and field-based work would be beneficial.
Education, training, and certifications can be presented in a straightforward manner. Highlight your HSC qualifications and any relevant training you have received in customer service and beauty skincare.
For interview preparation:
1. Research Maxs Shoppers' business operations and their product range
2. Prepare examples of how you have handled customer inquiries or complaints in the past
3. Practice explaining your knowledge of beauty skincare products, especially those sold by Maxs Shoppers
4. Be ready to discuss your experience with e-commerce and customer service
Interview expectations in Bangladesh include being punctual and polite. Dress professionally but comfortably as interviews are often casual. Answer questions honestly and confidently, emphasizing your skills and experiences.
Documents you should have ready for the interview include:
• Updated resume highlighting relevant work experience
• Any certifications or training certificates
• Letters of recommendation if applicable
Professional behavior expected by Bangladeshi employers includes punctuality, a positive attitude, and a willingness to learn. Ensure you are fully prepared for your interview by practicing your responses and reviewing the job description.
Before finalizing your application:
- Double-check that all details in your resume match what is required
- Confirm any relevant experience or training you have completed
- Make sure you understand the company’s mission and values
Stay organized, be ready to answer questions about your past experiences, and express enthusiasm for working at Maxs Shoppers. Good luck with your application!
