- Tue Dec 16, 2025 11:36 pm#12591
The role of Sales and Support at Online Tech Academy (OTA) is crucial in supporting the growth of digital entrepreneurs by providing customer service, handling inquiries, and assisting with sales. This position involves interacting directly with customers to resolve their issues, answer questions about products or services, and facilitate sales through persuasion techniques.
Key Skills and Competencies:
• Strong communication and persuasion skills in Bangla and English
• Patience and meticulous nature with excellent stress resistance and conflict-resolution abilities
• Proficiency in office software such as Excel for data management
• Experience using social media inboxes, Discord, WhatsApp/web-based CRM tools
• Ability to engage customers effectively and handle rejection
Experience:
Candidates should emphasize local experience or NGO/INGO exposure if available. Field-based work, especially in the telecommunication, e-commerce, educational/e-learning platform, or advertising technology sectors, would be beneficial. Fresh graduates are encouraged to apply.
Education & Training:
Present your Bachelor’s degree from a reputable university or college, preferably with an Islamic background education. Highlight any relevant certifications or training programs related to customer service, sales, and digital marketing.
Interview Preparation:
1. Prepare examples of how you have demonstrated strong communication skills in past roles
2. Practice scenarios where you handled customer complaints effectively
3. Be ready to discuss your experience in the technology sector if applicable
4. Showcase your knowledge of CRM systems like Excel and social media platforms
Common Interview Expectations:
- Bangladeshi interviewers often value honesty and directness
- Dress professionally, typically a business casual attire
- Arrive early for the interview
- Be prepared to answer questions about your availability and flexibility, especially regarding shift rotations
Final Readiness Checks:
1. Review the job description thoroughly to ensure you understand all responsibilities
2. Prepare a concise yet comprehensive CV that highlights relevant experience and skills
3. Obtain at least two professional references from previous employers or colleagues
4. Double-check the company address and apply via the provided email or website URL
Documents & References:
- Ensure your application documents are clean, well-organized, and free of errors
- Provide recent references with contact information that can speak to your work ethic and skills
- Be ready to discuss your educational background, certifications, and any relevant training you have undergone
Professional Behavior:
- Maintain a positive attitude throughout the job search process
- Communicate effectively during interviews, showing enthusiasm for the role
- Adhere to company policies regarding punctuality and dress code if selected
By following these guidelines, Bangladeshi candidates can present themselves as well-prepared and suitable for the Sales and Support position at Online Tech Academy.
Key Skills and Competencies:
• Strong communication and persuasion skills in Bangla and English
• Patience and meticulous nature with excellent stress resistance and conflict-resolution abilities
• Proficiency in office software such as Excel for data management
• Experience using social media inboxes, Discord, WhatsApp/web-based CRM tools
• Ability to engage customers effectively and handle rejection
Experience:
Candidates should emphasize local experience or NGO/INGO exposure if available. Field-based work, especially in the telecommunication, e-commerce, educational/e-learning platform, or advertising technology sectors, would be beneficial. Fresh graduates are encouraged to apply.
Education & Training:
Present your Bachelor’s degree from a reputable university or college, preferably with an Islamic background education. Highlight any relevant certifications or training programs related to customer service, sales, and digital marketing.
Interview Preparation:
1. Prepare examples of how you have demonstrated strong communication skills in past roles
2. Practice scenarios where you handled customer complaints effectively
3. Be ready to discuss your experience in the technology sector if applicable
4. Showcase your knowledge of CRM systems like Excel and social media platforms
Common Interview Expectations:
- Bangladeshi interviewers often value honesty and directness
- Dress professionally, typically a business casual attire
- Arrive early for the interview
- Be prepared to answer questions about your availability and flexibility, especially regarding shift rotations
Final Readiness Checks:
1. Review the job description thoroughly to ensure you understand all responsibilities
2. Prepare a concise yet comprehensive CV that highlights relevant experience and skills
3. Obtain at least two professional references from previous employers or colleagues
4. Double-check the company address and apply via the provided email or website URL
Documents & References:
- Ensure your application documents are clean, well-organized, and free of errors
- Provide recent references with contact information that can speak to your work ethic and skills
- Be ready to discuss your educational background, certifications, and any relevant training you have undergone
Professional Behavior:
- Maintain a positive attitude throughout the job search process
- Communicate effectively during interviews, showing enthusiasm for the role
- Adhere to company policies regarding punctuality and dress code if selected
By following these guidelines, Bangladeshi candidates can present themselves as well-prepared and suitable for the Sales and Support position at Online Tech Academy.
