- Thu Dec 18, 2025 5:00 am#13059
The role of a Visa Processing Expert at Aliza Travel & Tours involves handling customer inquiries about air tickets, tours, and visa services. You will be responsible for booking and issuing domestic and international flights using GDS systems like Amadeus, Galileo, or Sabre. Additionally, you need to maintain updated knowledge on airline schedules, fares, routes, and promotions. Your tasks also include coordinating with embassies, partner agents, and airlines to resolve any issues related to bookings or visas.
Key Skills and Competencies:
• Excellent communication skills for customer interactions via walk-in, phone, WhatsApp, and email
• Proficiency in using GDS systems like Amadeus, Galileo, or Sabre
• Knowledge of airline schedules, routes, and pricing strategies
• Experience in visa application processes and travel insurance
• Ability to create detailed itineraries, quotations, and package information for clients
• Strong organizational skills for maintaining client records and sales reports
• Customer service orientation with a focus on high-quality support
Experience Emphasis:
Highlight your experience as a travel agent. If you have worked in the tourism or travel industry, especially with NGOs or INGOs that handle visa processing and travel bookings, this would be beneficial. Compliance and field-based work also add value to your application.
Education and Certifications:
Present your educational background starting from HSC up to any relevant Master's degree. Include any certifications you have in customer service, travel management, or related fields.
Tools and Software Knowledge:
Familiarize yourself with Amadeus, Galileo, Sabre, and other GDS systems used by airlines. Understand how to book flights efficiently using these tools. Learn about online booking platforms and CRM systems that might be utilized at the company.
Interview Preparation:
1. Research Aliza Travel & Tours thoroughly, focusing on their services, target markets, and current trends in travel management.
2. Prepare examples of how you have handled customer inquiries or resolved issues in previous roles.
3. Be ready to discuss your experience with air tickets, visa applications, and travel insurance.
4. Highlight any relevant training or certifications that align with the job requirements.
Common Interview Expectations:
Bangladeshi employers generally expect candidates to be punctual and demonstrate professionalism during interviews. They will likely ask about your customer service skills, problem-solving abilities, and experience in handling various types of travel bookings.
Final Readiness Checks:
1. Ensure you have all necessary documents ready, including a clean copy of your resume/CV.
2. Prepare three professional references who can speak to your work ethic and abilities.
3. Dress appropriately for the interview, adhering to local norms.
4. Arrive early at the interview location.
Documents and References:
Bring original copies of your academic certificates and any relevant training or certification documents. Have contact information for three professional references ready.
Professional Behavior:
Be respectful and courteous during interactions with potential employers. Show enthusiasm about working in the travel industry and a willingness to contribute positively to Aliza Travel & Tours.
Key Skills and Competencies:
• Excellent communication skills for customer interactions via walk-in, phone, WhatsApp, and email
• Proficiency in using GDS systems like Amadeus, Galileo, or Sabre
• Knowledge of airline schedules, routes, and pricing strategies
• Experience in visa application processes and travel insurance
• Ability to create detailed itineraries, quotations, and package information for clients
• Strong organizational skills for maintaining client records and sales reports
• Customer service orientation with a focus on high-quality support
Experience Emphasis:
Highlight your experience as a travel agent. If you have worked in the tourism or travel industry, especially with NGOs or INGOs that handle visa processing and travel bookings, this would be beneficial. Compliance and field-based work also add value to your application.
Education and Certifications:
Present your educational background starting from HSC up to any relevant Master's degree. Include any certifications you have in customer service, travel management, or related fields.
Tools and Software Knowledge:
Familiarize yourself with Amadeus, Galileo, Sabre, and other GDS systems used by airlines. Understand how to book flights efficiently using these tools. Learn about online booking platforms and CRM systems that might be utilized at the company.
Interview Preparation:
1. Research Aliza Travel & Tours thoroughly, focusing on their services, target markets, and current trends in travel management.
2. Prepare examples of how you have handled customer inquiries or resolved issues in previous roles.
3. Be ready to discuss your experience with air tickets, visa applications, and travel insurance.
4. Highlight any relevant training or certifications that align with the job requirements.
Common Interview Expectations:
Bangladeshi employers generally expect candidates to be punctual and demonstrate professionalism during interviews. They will likely ask about your customer service skills, problem-solving abilities, and experience in handling various types of travel bookings.
Final Readiness Checks:
1. Ensure you have all necessary documents ready, including a clean copy of your resume/CV.
2. Prepare three professional references who can speak to your work ethic and abilities.
3. Dress appropriately for the interview, adhering to local norms.
4. Arrive early at the interview location.
Documents and References:
Bring original copies of your academic certificates and any relevant training or certification documents. Have contact information for three professional references ready.
Professional Behavior:
Be respectful and courteous during interactions with potential employers. Show enthusiasm about working in the travel industry and a willingness to contribute positively to Aliza Travel & Tours.
