- Sat Dec 27, 2025 9:43 pm#16107
A Customer Relationship Executive at Business World 24 in Dhaka plays a key role in managing interactions with international clients, ensuring smooth visa and travel processes, and maintaining high service standards. This position requires a balance of communication, problem-solving, and organizational skills to support both customers and internal teams. The role is office-based, with fixed hours, and involves regular follow-ups, data management, and report preparation.
• Fluency in both Bangla and English is essential for clear communication with clients and colleagues
• Strong interpersonal skills to handle customer inquiries, complaints, and negotiations
• Proficiency in using computers, social media platforms, and customer relationship management (CRM) tools
• Knowledge of visa procedures, travel documentation, and immigration regulations
• Ability to manage multiple tasks, meet deadlines, and maintain accurate records
• Basic understanding of the travel and manpower sectors, with a focus on compliance and service excellence
Candidates should highlight experience in customer service, particularly in travel agencies, immigration offices, or similar environments. Local experience in Dhaka or familiarity with Bangladesh’s travel industry is a major advantage. Exposure to NGOs or INGOs may also be beneficial, as it demonstrates adaptability and cultural sensitivity. Emphasize any roles where you handled data entry, maintained reports, or supported teams in service delivery.
Education should reflect a minimum of HSC or Bachelor’s degree, with relevant coursework in business, communication, or administration. Certifications in customer service, social media management, or CRM software can strengthen your profile. Present your academic background clearly, and if applicable, mention projects or internships that align with the role’s demands.
Practical knowledge of tools like Excel for data tracking, email platforms for client communication, and social media for engagement is crucial. Familiarity with travel booking systems or visa processing software is a plus. Focus on how you’ve used these tools to improve efficiency or customer satisfaction in past roles.
For interviews, prepare to discuss your experience in handling customer interactions, resolving conflicts, and meeting KPIs. Bangladeshi employers value honesty, punctuality, and a proactive attitude. Practice answers that reflect your ability to manage pressure, adapt to changes, and uphold company values. Be ready to explain how your skills align with the role’s requirements, such as managing visa processes or maintaining client databases.
1. Research the company’s services and reputation to show genuine interest
2. Prepare specific examples of customer service achievements or challenges overcome
3. Practice explaining your understanding of the travel and manpower sectors
4. Dress professionally and arrive 10–15 minutes early
5. Bring a printed CV, ID, and any relevant certificates
Ensure all documents are organized, including educational proofs, references, and a clean CV. Demonstrate field readiness by showing familiarity with office protocols, communication tools, and customer service standards. Professional behavior, such as respecting deadlines, maintaining confidentiality, and showing initiative, will leave a lasting impression.
• Fluency in both Bangla and English is essential for clear communication with clients and colleagues
• Strong interpersonal skills to handle customer inquiries, complaints, and negotiations
• Proficiency in using computers, social media platforms, and customer relationship management (CRM) tools
• Knowledge of visa procedures, travel documentation, and immigration regulations
• Ability to manage multiple tasks, meet deadlines, and maintain accurate records
• Basic understanding of the travel and manpower sectors, with a focus on compliance and service excellence
Candidates should highlight experience in customer service, particularly in travel agencies, immigration offices, or similar environments. Local experience in Dhaka or familiarity with Bangladesh’s travel industry is a major advantage. Exposure to NGOs or INGOs may also be beneficial, as it demonstrates adaptability and cultural sensitivity. Emphasize any roles where you handled data entry, maintained reports, or supported teams in service delivery.
Education should reflect a minimum of HSC or Bachelor’s degree, with relevant coursework in business, communication, or administration. Certifications in customer service, social media management, or CRM software can strengthen your profile. Present your academic background clearly, and if applicable, mention projects or internships that align with the role’s demands.
Practical knowledge of tools like Excel for data tracking, email platforms for client communication, and social media for engagement is crucial. Familiarity with travel booking systems or visa processing software is a plus. Focus on how you’ve used these tools to improve efficiency or customer satisfaction in past roles.
For interviews, prepare to discuss your experience in handling customer interactions, resolving conflicts, and meeting KPIs. Bangladeshi employers value honesty, punctuality, and a proactive attitude. Practice answers that reflect your ability to manage pressure, adapt to changes, and uphold company values. Be ready to explain how your skills align with the role’s requirements, such as managing visa processes or maintaining client databases.
1. Research the company’s services and reputation to show genuine interest
2. Prepare specific examples of customer service achievements or challenges overcome
3. Practice explaining your understanding of the travel and manpower sectors
4. Dress professionally and arrive 10–15 minutes early
5. Bring a printed CV, ID, and any relevant certificates
Ensure all documents are organized, including educational proofs, references, and a clean CV. Demonstrate field readiness by showing familiarity with office protocols, communication tools, and customer service standards. Professional behavior, such as respecting deadlines, maintaining confidentiality, and showing initiative, will leave a lasting impression.
- By bdchakriDesk