- Fri Dec 12, 2025 1:54 pm#11210
Preparation Guide for the Position: Executive – Reservation, Ticketing & Sales at AMO TRAVELS
1. Understand the Role in Depth
1.1 Read the job description carefully and list the core duties: ticket reservation/issuance, IATA account handling, BSP reconciliation, airline coordination, customer service, sales & marketing, client relationship management, and reporting.
1.2 Identify the key performance indicators (KPIs) that the employer will likely track: number of tickets sold, revenue generated, BSP accuracy, customer satisfaction scores, and achievement of sales targets.
2. Tailor Your Resume and Cover Letter
2.1 Highlight at least three years of experience in airline, travel‑agent, travel‑startup, or airport service environments.
2.2 Emphasize hands‑on work with GDS platforms (Amadeus, Sabre, Galileo) – include specific tasks such as ticket issuance, re‑issuance, refunds, and fare quotation.
2.3 Showcase experience with IATA portal activities, BSP reconciliation, and handling corporate accounts.
2.4 Add any achievements related to sales (e.g., “increased ticket sales by 20 % within six months”) and marketing initiatives (campaigns, promotional material creation).
2.5 Mention soft‑skill competencies: customer service excellence, relationship building, negotiation, and ability to meet sales targets.
2.6 Use the exact terminology from the posting (e.g., “Reservation/ Ticketing”, “Sales target”, “Travel management”) to pass applicant‑tracking systems.
3. Refresh Technical Skills
3.1 GDS Practice – If you have recent access, log into a sandbox version of Amadeus, Sabre or Galileo and perform the full ticketing cycle: search, price, book, issue, re‑issue, and process refunds.
3.2 IATA Portal – Review the latest IATA BSP procedures, commission settlement timelines, and required documentation. Ensure you know how to generate and reconcile reports.
3.3 Airline Fare Rules – Study current fare construction, fare families, and ancillary charge handling. Practice reading and applying fare rules in the GDS.
3.4 Visa Processing – Refresh knowledge of common visa requirements for popular travel destinations from Bangladesh; understand document verification steps.
4. Strengthen Sales & Marketing Knowledge
4.1 Study basic travel‑industry sales techniques: upselling upgrades, bundling flights with hotels/tours, and corporate travel procurement processes.
4.2 Review digital marketing channels relevant to travel agencies (social media ads, email newsletters, travel fairs). Prepare a one‑page sample promotional plan for a seasonal travel package.
4.3 Familiarize yourself with reporting tools (Excel pivot tables, basic PowerBI or Tableau concepts) to prepare sales forecasts and performance reports.
5. Prepare for Common Interview Questions
| Area | Sample Questions | How to Answer |
||||
(Note: Use a simple list format; avoid markdown tables.)
- Ticketing & GDS: “Walk me through the steps you take to issue a ticket for a corporate client with a complex itinerary.” – Highlight GDS commands, fare rule checks, and documentation.
- IATA/BSP: “Describe a time you identified a discrepancy during BSP reconciliation and how you resolved it.” – Show attention to detail, communication with airlines, and corrective actions.
- Customer Service: “How do you handle an irate walk‑in customer who missed a flight due to an airline error?” – Emphasize empathy, solution‑oriented approach, and follow‑up.
- Sales & Marketing: “What strategies would you use to increase ticket sales during the low‑season?” – Offer specific ideas such as targeted corporate discounts, partnership with local businesses, or themed packages.
- Relationship Management: “Give an example of how you built a long‑term relationship with a corporate client.” – Discuss regular check‑ins, customized reporting, and proactive problem solving.
6. Gather Supporting Documents
6.1 Updated CV (PDF, max 2 pages).
6.2 Tailored cover letter (addressed to AMO TRAVELS, referencing the deadline of Jan 5 2026).
6.3 Copies of certifications (e.g., IATA certification, GDS training certificates).
6.4 Proof of work experience (experience letters, pay slips, reference contacts).
7. Application Process
7.1 Since the posting states “OnlineApply: True,” locate the application portal on the company website or the provided ApplyURL.
7.2 Fill out all required fields accurately – pay special attention to age (must be 26‑40) and gender (Male) as indicated.
7.3 Upload the prepared documents; double‑check file sizes and formats before submission.
7.4 After submitting, note the confirmation number and set a calendar reminder to follow up after one week via email (use the generic “JobAppliedEmail” address if provided).
8. Prepare for the On‑Site Interview (Office in Gulshan, Dhaka)
8.1 Dress in business‑formal attire: a crisp shirt, tie, and dark trousers or a professional dress.
8.2 Bring multiple copies of your CV, certificates, and a notebook with prepared questions for the interviewers (e.g., “What are the main sales targets for the next quarter?”).
8.3 Arrive 10‑15 minutes early; plan the route to the Gulshan office and consider traffic during peak hours.
9. Post‑Interview Follow‑Up
9.1 Send a thank‑you email within 24 hours, reiterating your enthusiasm for the role and highlighting one or two strengths that match the job’s key responsibilities.
9.2 If you receive a request for a practical test (e.g., mock ticketing scenario), allocate a quiet space, use a GDS sandbox, and record your process step‑by‑step to demonstrate proficiency.
10. Salary & Benefits Negotiation
10.1 Research current market rates for Executive‑level reservation and ticketing positions in Dhaka.
10.2 Prepare a salary range based on your experience and the “Negotiable” label in the posting.
10.3 Highlight the additional benefits you value (mobile bill reimbursement, lunch subsidy, yearly salary review) as part of the overall compensation package.
Final Checklist (One Week Before Deadline)
- [ ] CV and cover letter finalized and tailored.
- [ ] All certifications scanned and ready to upload.
- [ ] GDS sandbox practice completed; screenshots saved for reference.
- [ ] Sample sales/marketing plan drafted.
- [ ] Answers rehearsed for at least ten interview questions.
- [ ] Application submitted before Jan 5 2026 deadline.
- [ ] Follow‑up email schedule set.
Following these steps will position you strongly for the Executive – Reservation, Ticketing & Sales role at AMO TRAVELS. Good luck!
1. Understand the Role in Depth
1.1 Read the job description carefully and list the core duties: ticket reservation/issuance, IATA account handling, BSP reconciliation, airline coordination, customer service, sales & marketing, client relationship management, and reporting.
1.2 Identify the key performance indicators (KPIs) that the employer will likely track: number of tickets sold, revenue generated, BSP accuracy, customer satisfaction scores, and achievement of sales targets.
2. Tailor Your Resume and Cover Letter
2.1 Highlight at least three years of experience in airline, travel‑agent, travel‑startup, or airport service environments.
2.2 Emphasize hands‑on work with GDS platforms (Amadeus, Sabre, Galileo) – include specific tasks such as ticket issuance, re‑issuance, refunds, and fare quotation.
2.3 Showcase experience with IATA portal activities, BSP reconciliation, and handling corporate accounts.
2.4 Add any achievements related to sales (e.g., “increased ticket sales by 20 % within six months”) and marketing initiatives (campaigns, promotional material creation).
2.5 Mention soft‑skill competencies: customer service excellence, relationship building, negotiation, and ability to meet sales targets.
2.6 Use the exact terminology from the posting (e.g., “Reservation/ Ticketing”, “Sales target”, “Travel management”) to pass applicant‑tracking systems.
3. Refresh Technical Skills
3.1 GDS Practice – If you have recent access, log into a sandbox version of Amadeus, Sabre or Galileo and perform the full ticketing cycle: search, price, book, issue, re‑issue, and process refunds.
3.2 IATA Portal – Review the latest IATA BSP procedures, commission settlement timelines, and required documentation. Ensure you know how to generate and reconcile reports.
3.3 Airline Fare Rules – Study current fare construction, fare families, and ancillary charge handling. Practice reading and applying fare rules in the GDS.
3.4 Visa Processing – Refresh knowledge of common visa requirements for popular travel destinations from Bangladesh; understand document verification steps.
4. Strengthen Sales & Marketing Knowledge
4.1 Study basic travel‑industry sales techniques: upselling upgrades, bundling flights with hotels/tours, and corporate travel procurement processes.
4.2 Review digital marketing channels relevant to travel agencies (social media ads, email newsletters, travel fairs). Prepare a one‑page sample promotional plan for a seasonal travel package.
4.3 Familiarize yourself with reporting tools (Excel pivot tables, basic PowerBI or Tableau concepts) to prepare sales forecasts and performance reports.
5. Prepare for Common Interview Questions
| Area | Sample Questions | How to Answer |
||||
(Note: Use a simple list format; avoid markdown tables.)
- Ticketing & GDS: “Walk me through the steps you take to issue a ticket for a corporate client with a complex itinerary.” – Highlight GDS commands, fare rule checks, and documentation.
- IATA/BSP: “Describe a time you identified a discrepancy during BSP reconciliation and how you resolved it.” – Show attention to detail, communication with airlines, and corrective actions.
- Customer Service: “How do you handle an irate walk‑in customer who missed a flight due to an airline error?” – Emphasize empathy, solution‑oriented approach, and follow‑up.
- Sales & Marketing: “What strategies would you use to increase ticket sales during the low‑season?” – Offer specific ideas such as targeted corporate discounts, partnership with local businesses, or themed packages.
- Relationship Management: “Give an example of how you built a long‑term relationship with a corporate client.” – Discuss regular check‑ins, customized reporting, and proactive problem solving.
6. Gather Supporting Documents
6.1 Updated CV (PDF, max 2 pages).
6.2 Tailored cover letter (addressed to AMO TRAVELS, referencing the deadline of Jan 5 2026).
6.3 Copies of certifications (e.g., IATA certification, GDS training certificates).
6.4 Proof of work experience (experience letters, pay slips, reference contacts).
7. Application Process
7.1 Since the posting states “OnlineApply: True,” locate the application portal on the company website or the provided ApplyURL.
7.2 Fill out all required fields accurately – pay special attention to age (must be 26‑40) and gender (Male) as indicated.
7.3 Upload the prepared documents; double‑check file sizes and formats before submission.
7.4 After submitting, note the confirmation number and set a calendar reminder to follow up after one week via email (use the generic “JobAppliedEmail” address if provided).
8. Prepare for the On‑Site Interview (Office in Gulshan, Dhaka)
8.1 Dress in business‑formal attire: a crisp shirt, tie, and dark trousers or a professional dress.
8.2 Bring multiple copies of your CV, certificates, and a notebook with prepared questions for the interviewers (e.g., “What are the main sales targets for the next quarter?”).
8.3 Arrive 10‑15 minutes early; plan the route to the Gulshan office and consider traffic during peak hours.
9. Post‑Interview Follow‑Up
9.1 Send a thank‑you email within 24 hours, reiterating your enthusiasm for the role and highlighting one or two strengths that match the job’s key responsibilities.
9.2 If you receive a request for a practical test (e.g., mock ticketing scenario), allocate a quiet space, use a GDS sandbox, and record your process step‑by‑step to demonstrate proficiency.
10. Salary & Benefits Negotiation
10.1 Research current market rates for Executive‑level reservation and ticketing positions in Dhaka.
10.2 Prepare a salary range based on your experience and the “Negotiable” label in the posting.
10.3 Highlight the additional benefits you value (mobile bill reimbursement, lunch subsidy, yearly salary review) as part of the overall compensation package.
Final Checklist (One Week Before Deadline)
- [ ] CV and cover letter finalized and tailored.
- [ ] All certifications scanned and ready to upload.
- [ ] GDS sandbox practice completed; screenshots saved for reference.
- [ ] Sample sales/marketing plan drafted.
- [ ] Answers rehearsed for at least ten interview questions.
- [ ] Application submitted before Jan 5 2026 deadline.
- [ ] Follow‑up email schedule set.
Following these steps will position you strongly for the Executive – Reservation, Ticketing & Sales role at AMO TRAVELS. Good luck!
