Consultant – Visa & Travel Solutions at Fly Travel Bangladesh
Posted: Mon Dec 15, 2025 6:24 am
Preparation Guide for Consultant Position – Fly Travel Bangladesh (Dhaka, Chawk Bazar)
1. Understand the Role and Core Responsibilities
- Client Advisory & Consultation
• Know the main travel categories offered: Work Permit, Student Visa, Tourist Visa, Medical Travel, etc.
• Be ready to explain country‑specific entry requirements, processing times, and required documents in simple language.
- Visa Documentation & Processing
• Practice preparing a complete visa file (cover letter, application form, supporting docs, fees receipt).
• Familiarize yourself with the latest embassy notices, VFS updates, and any recent policy changes for top destinations (e.g., Schengen, USA, UK, Canada, Gulf states).
- Air Ticketing & Travel Solutions
• Review fare search tools (e.g., Amadeus, Sabre, or local GDS) and understand how to create and modify PNRs.
• Study airline fare rules, refund/reissue policies, and how to suggest cost‑effective routing options.
- Customer Relationship Management
• Practice handling multiple communication channels (phone, WhatsApp, Messenger, walk‑ins) while keeping a record of each interaction.
• Emphasize empathy, transparency, and follow‑up etiquette.
2. Required Knowledge & Skills Checklist
| Area | What to Review / Practice |
|||
|Air Ticketing|GDS basics, fare construction, ticket issuance, re‑ticketing, refund processing.|
|Visa Processing|Document checklists for major visa types, embassy guidelines, common reasons for rejection.|
|Computer Literacy|Microsoft Office (Word for letters, Excel for tracking applications, PowerPoint for presentations).|
|Canva|Design simple travel brochures or social‑media posts – useful for client communication and promotions.|
|Working Under Pressure|Time‑management techniques, prioritising tasks when multiple applications are due the same day.|
|Communication|Phone etiquette scripts, WhatsApp quick‑reply templates, handling difficult clients.|
|Regulatory Updates|Subscribe to embassy newsletters, VFS alerts, and follow Fly Travel Bangladesh’s internal circulars.|
3. Build a Personal Knowledge Base
1. Create a Visa Checklist Spreadsheet – columns for destination, visa type, required docs, fees, processing time, and status.
2. Maintain a Ticketing Log – record PNR, fare class, airline, booking date, and any modifications.
3. Save Sample Templates – cover letters, client advice emails, and follow‑up messages.
4. Compile a FAQ Document – common client questions (e.g., “Do I need a translation of my degree?”) and concise answers.
4. Strengthen Your Application Materials
- Resume
• Highlight any experience in travel agencies, immigration offices, or airport services (even internships).
• List specific tasks: “Prepared and submitted 30+ visa applications with 100 % accuracy,” “Issued and re‑issued tickets using Amadeus.”
• Include software skills: Microsoft Office, Canva, GDS (if any), WhatsApp Business.
- Cover Letter
• Mention your passion for travel and helping people achieve their goals.
• Cite a short example of how you solved a client’s urgent travel problem (e.g., securing a last‑minute visa).
• State your willingness to work on commission‑based sales targets.
- Certificates / Documents
• Bachelor’s degree in Business Administration (or scanned copy).
• Any relevant certificates: travel‑agency training, visa‑processing workshop, GDS certification.
5. interview Preparation Steps
1. Research Fly Travel Bangladesh
• Services: domestic/international tickets, visa processing, bus/train tickets, customized tour packages, hotel bookings.
• Location: 78 Moulovibazar Trade Center, 10th floor, Chawk Bazar, Dhaka.
2. Prepare Answers to Common Questions
• “How do you stay updated on visa policy changes?” – Talk about embassy newsletters, VFS alerts, internal briefings.
• “Describe a time you handled a difficult client.” – Use STAR (Situation, Task, Action, Result) format.
• “Explain your process for preparing a visa file.” – Walk through document verification, checklist use, submission, tracking.
3. Mock Scenarios
• Client wants a work permit for the UK within two weeks – outline steps, potential hurdles, timeline.
• Flight got cancelled; client needs alternate routing within budget – demonstrate fare search, re‑booking, compensation knowledge.
4. Demonstrate Sales Acumen
• Be ready to discuss how you would meet monthly targets for ticket sales, visa processing, hotel bookings, and tour packages.
• Propose one simple upselling idea (e.g., offering travel insurance when issuing a ticket).
5. Logistics
• Bring printed copies of resume, cover letter, certificates, and a notebook.
• Dress in business‑casual attire.
• Arrive at the office a few minutes early; the address is on the 10th floor of the Moulovibazar Trade Center.
6. Practical Skill Refresh (2‑Week Plan)
| Day | Activity |
||-|
|Day 1|Read latest visa updates for top 5 destinations (UK, USA, Canada, Gulf, Schengen).|
|Day 2|Practice creating a visa checklist in Excel; include required documents and deadlines.|
|Day 3|Watch a tutorial on basic GDS operations (search, PNR creation, ticket issuance).|
|Day 4|Create a mock ticket reservation: search, select, price, and generate a PNR.|
|Day 5|Design a simple travel promo flyer in Canva (30 seconds slide).|
|Day 6|Role‑play phone and WhatsApp client interactions with a friend; focus on tone and clarity.|
|Day 7|Review Fly Travel Bangladesh website (if available) and note any service gaps you could address.|
|Day 8|Write a short cover letter tailored to this role; get feedback from a mentor.|
|Day 9|Update résumé to reflect relevant skills; ensure dates and responsibilities are clear.|
|Day 10|Prepare a list of 5 questions to ask the interviewer (e.g., “What are the monthly sales targets for consultants?”).|
7. On‑the‑Job Success Tips
- Accuracy is non‑negotiable – Double‑check every document before submission; a single mistake can delay a client’s travel plans.
- Proactive communication – Send status updates to clients at every major step (submission, embassy receipt, decision).
- Leverage incentives – Track your own sales numbers daily; aim to exceed commission thresholds early in the month.
- Team collaboration – Share useful visa updates with colleagues via a shared chat group; help maintain a knowledge base.
- Continuous learning – Set aside 15 minutes each day to read an embassy notice or a travel‑industry article.
8. Application Submission
- Contact numbers for application: +8801785638855, +8801785638856 (Bangla: যোগাযোগ করুন).
- Follow any additional instructions given by the recruiter (e.g., sending documents via WhatsApp).
- Ensure you mention the job title “Consultant – Fly Travel Bangladesh” in your communication.
Good luck! Your preparation, attention to detail, and client‑focused mindset will position you strongly for this role.
1. Understand the Role and Core Responsibilities
- Client Advisory & Consultation
• Know the main travel categories offered: Work Permit, Student Visa, Tourist Visa, Medical Travel, etc.
• Be ready to explain country‑specific entry requirements, processing times, and required documents in simple language.
- Visa Documentation & Processing
• Practice preparing a complete visa file (cover letter, application form, supporting docs, fees receipt).
• Familiarize yourself with the latest embassy notices, VFS updates, and any recent policy changes for top destinations (e.g., Schengen, USA, UK, Canada, Gulf states).
- Air Ticketing & Travel Solutions
• Review fare search tools (e.g., Amadeus, Sabre, or local GDS) and understand how to create and modify PNRs.
• Study airline fare rules, refund/reissue policies, and how to suggest cost‑effective routing options.
- Customer Relationship Management
• Practice handling multiple communication channels (phone, WhatsApp, Messenger, walk‑ins) while keeping a record of each interaction.
• Emphasize empathy, transparency, and follow‑up etiquette.
2. Required Knowledge & Skills Checklist
| Area | What to Review / Practice |
|||
|Air Ticketing|GDS basics, fare construction, ticket issuance, re‑ticketing, refund processing.|
|Visa Processing|Document checklists for major visa types, embassy guidelines, common reasons for rejection.|
|Computer Literacy|Microsoft Office (Word for letters, Excel for tracking applications, PowerPoint for presentations).|
|Canva|Design simple travel brochures or social‑media posts – useful for client communication and promotions.|
|Working Under Pressure|Time‑management techniques, prioritising tasks when multiple applications are due the same day.|
|Communication|Phone etiquette scripts, WhatsApp quick‑reply templates, handling difficult clients.|
|Regulatory Updates|Subscribe to embassy newsletters, VFS alerts, and follow Fly Travel Bangladesh’s internal circulars.|
3. Build a Personal Knowledge Base
1. Create a Visa Checklist Spreadsheet – columns for destination, visa type, required docs, fees, processing time, and status.
2. Maintain a Ticketing Log – record PNR, fare class, airline, booking date, and any modifications.
3. Save Sample Templates – cover letters, client advice emails, and follow‑up messages.
4. Compile a FAQ Document – common client questions (e.g., “Do I need a translation of my degree?”) and concise answers.
4. Strengthen Your Application Materials
- Resume
• Highlight any experience in travel agencies, immigration offices, or airport services (even internships).
• List specific tasks: “Prepared and submitted 30+ visa applications with 100 % accuracy,” “Issued and re‑issued tickets using Amadeus.”
• Include software skills: Microsoft Office, Canva, GDS (if any), WhatsApp Business.
- Cover Letter
• Mention your passion for travel and helping people achieve their goals.
• Cite a short example of how you solved a client’s urgent travel problem (e.g., securing a last‑minute visa).
• State your willingness to work on commission‑based sales targets.
- Certificates / Documents
• Bachelor’s degree in Business Administration (or scanned copy).
• Any relevant certificates: travel‑agency training, visa‑processing workshop, GDS certification.
5. interview Preparation Steps
1. Research Fly Travel Bangladesh
• Services: domestic/international tickets, visa processing, bus/train tickets, customized tour packages, hotel bookings.
• Location: 78 Moulovibazar Trade Center, 10th floor, Chawk Bazar, Dhaka.
2. Prepare Answers to Common Questions
• “How do you stay updated on visa policy changes?” – Talk about embassy newsletters, VFS alerts, internal briefings.
• “Describe a time you handled a difficult client.” – Use STAR (Situation, Task, Action, Result) format.
• “Explain your process for preparing a visa file.” – Walk through document verification, checklist use, submission, tracking.
3. Mock Scenarios
• Client wants a work permit for the UK within two weeks – outline steps, potential hurdles, timeline.
• Flight got cancelled; client needs alternate routing within budget – demonstrate fare search, re‑booking, compensation knowledge.
4. Demonstrate Sales Acumen
• Be ready to discuss how you would meet monthly targets for ticket sales, visa processing, hotel bookings, and tour packages.
• Propose one simple upselling idea (e.g., offering travel insurance when issuing a ticket).
5. Logistics
• Bring printed copies of resume, cover letter, certificates, and a notebook.
• Dress in business‑casual attire.
• Arrive at the office a few minutes early; the address is on the 10th floor of the Moulovibazar Trade Center.
6. Practical Skill Refresh (2‑Week Plan)
| Day | Activity |
||-|
|Day 1|Read latest visa updates for top 5 destinations (UK, USA, Canada, Gulf, Schengen).|
|Day 2|Practice creating a visa checklist in Excel; include required documents and deadlines.|
|Day 3|Watch a tutorial on basic GDS operations (search, PNR creation, ticket issuance).|
|Day 4|Create a mock ticket reservation: search, select, price, and generate a PNR.|
|Day 5|Design a simple travel promo flyer in Canva (30 seconds slide).|
|Day 6|Role‑play phone and WhatsApp client interactions with a friend; focus on tone and clarity.|
|Day 7|Review Fly Travel Bangladesh website (if available) and note any service gaps you could address.|
|Day 8|Write a short cover letter tailored to this role; get feedback from a mentor.|
|Day 9|Update résumé to reflect relevant skills; ensure dates and responsibilities are clear.|
|Day 10|Prepare a list of 5 questions to ask the interviewer (e.g., “What are the monthly sales targets for consultants?”).|
7. On‑the‑Job Success Tips
- Accuracy is non‑negotiable – Double‑check every document before submission; a single mistake can delay a client’s travel plans.
- Proactive communication – Send status updates to clients at every major step (submission, embassy receipt, decision).
- Leverage incentives – Track your own sales numbers daily; aim to exceed commission thresholds early in the month.
- Team collaboration – Share useful visa updates with colleagues via a shared chat group; help maintain a knowledge base.
- Continuous learning – Set aside 15 minutes each day to read an embassy notice or a travel‑industry article.
8. Application Submission
- Contact numbers for application: +8801785638855, +8801785638856 (Bangla: যোগাযোগ করুন).
- Follow any additional instructions given by the recruiter (e.g., sending documents via WhatsApp).
- Ensure you mention the job title “Consultant – Fly Travel Bangladesh” in your communication.
Good luck! Your preparation, attention to detail, and client‑focused mindset will position you strongly for this role.